In Dabbawala service, the quality is based on the product food and the service they give. It means that they provide a mixture of product and service both at the same time. They also use the TQM system that allows the customer to get an economically cost product and be satisfied. Speed is "doing things. Competencies of Mumbai Dabbawala are listed as follows: - 1.
Please join StudyMode to read the full document. As they are committed to their service and teamwork due to which their services are not even effecting due to natural climatic challenges such as heavy tides, wreaked widespread havoc which usually brings the Indian commercial capital to a virtual standstill. It means the time between customer request and delivery of product. Mumbai Dabbawalas The Mumbai dabbawals story started during the British raj, when Mumbai then Bombay became a business hub and people started migrating to earn their livelihood. In those days there was no canteen facility available so people used to carry their own Tiffin, but usually when they would start from home the Tiffin would not be ready. At first it cost the customer Rs. The dabbawalas started in but their Nutan Charity Trust was registered in
Please join StudyMode to read the full document. Bombay Dabbawalas go high-tech For over a century they delivered hot lunch in packages to thousands of Bombay's working people with almost faultless efficiency without the help of information technology. But now Bombay's ubiquitous Dabbawalas lunch deliverymen have realized that they need to go high-tech after all -- not only to expand their business but also for their social security.
In: Business and Management. P Affiliated to U. Likewise the work completed without acknowledging the assistance to those who were always by my sides to make my efforts fruitful in the task left incomplete. In the beginning, I would like to express my sincere thanks to my Institute teachers for giving me an opportunity to take the practical experience of working life. I convey my sincere thanks to Mr Raghunath Medge or providing me the proper guidance and Mrs.